Brief, Informative, Friendly and Firm

Ever have a day where communicating with your ex is frustrating and perhaps unmanageable? Where emails look more like shouting matches rather than simple messages? Are you finding your communication to be unproductive? Do you end up pressing send before you should?

All you need is practice...and BIFF. Check out this website: www.biffresponse.com. BIFF stands for "Brief, Informative, Friendly and Firm" and provides one on one coaching in how to respond to those high-conflict disputes. BIFF is a wonderful resource for when you are unsure how to respond to someone without escalating the situation.